专营店客户满意度问题分析确定原因及改进项目后，总经理应与各部

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问题多项选择题

专营店客户满意度问题分析确定原因及改进项目后，总经理应与各部门经理协商确定下月的客户满意度工作管理目标，主要包括（）

A.制定激励和奖惩制度

B.SSI&CSI市场调查平均分数目标

C.SSI&CSI市场调查各因子分数目标

D.客户满意度改进计划完成率

答案

参考答案：B, C, D

填空题

根据句意及汉语提示写出单词，并用其适当的形式填空。

1. Please show me your _____ (计划) of new term.

2. Don't be _____ (生气), he is a child only.

3. They are talking about his _____ (病).

4. He _____ (相信) he will be better soon.

5. They are _____ (动身去) Paris next Sunday.

6. What would you like to _____ (喝)?

7. Lily is very _____ (活跃) and she exercises every afternoon.

8. I think going _____ (远足) in the mountains is a good activity.

9. I hope I can _____ (忘记) all my problem after I come back from my trip.

10. There are some _____ (区别) between the two girls. Do you think so?

判断题

社会主义物质利益原则不仅包括直接的劳动报酬，还包括间接的集体福利和公共事业的利益。