请先阅读下面短文，掌握其大意，然后从方框中所给的词中选出最恰当的10个填空，并将答案填写到答题卷的相应位置。每个词限用一次。（每小题1分） 

heart     listen       how         successfully      place        hurt  what     before      them       because          natural       life

 
Deal with Conflict    
Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict（冲突）. Conflict is part of everyone’s       .It will show up at school, at work and at home. It’s OK to feel angry, annoyed or sad. These feelings are     , but different people deal with      in different ways. Some people shout, call people names, or even hit the person who has        them. Others do their best to keep away from disagreements but very few deal with conflict       . Dealing with conflict is a step by step process(过程).     you start discussing the problem, calm down, count to 10 and imagine a relaxing       .Then, say what is really bothering you, but watch how you express yourself. Don’t complain. Share        you feel by using “I…”. For example, don’t say “You are always ordering me to do this or to do that,” but “I feel sad        you don’t pay attention to what I think.” You want people to       your opinion so make sure you practice what you want to say. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be open-minded and willing to say sorry.