某客户拨打10000反映居住地没有小灵通信号，其它邻居也说小灵通信号不好，准备拆机。客户代表说：“非常感谢您使用中国电信的产品，我们会尽快安排网络的优化……”客户继续在网使用。从此案例中我们可以获知（）
A.投诉会让客户不再光顾
B.客户投诉一定是企业能力不足的表现
C.投诉只是客户对你不满意
D.有效处理投诉可以挽回客户对企业的信任
参考答案：D
| 完形填空。 | |||
| Ann: Hey, Rose! Let's __1__ a movie. Rose: Hm, I don't know... Ann: Well...let's go to see The Edge. It's __2__ thriller. Rose: Un, well, I __3__ like thrillers. I don't want to go, but __4__ . Ann: Ok. Where's James?__5__ he want to go? Rose: I don't __6__ . Ann: Hi, James. __7__ you want to go to a movie? It's The Edge. James: Is __8__ a comedy? I like comedies __9__ action movies. Ann: __10__ , it's thriller. James: No, thank you. Let's go to an action movie. | |||
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