问题 问答题

心理发展

答案

参考答案:指个体从出生、成熟、衰老直至死亡的整个生命进程中所发生的一系列心理变化。

问答题 案例分析题

某公司是一家电器产品制造商,过去两年来,营销经理西格实施了弹性工作模式,白领员工可以早上6点至下午6点之间,自行决定到达或离开办公室的时间,只要他们完成必须的工作,虽然有一些问题发生,但他觉得结果还是相当令人满意的。200多位直属于他的职员的工作效率有着明显的改进,人员流动率直线下降。唯一不赞成这种制度的是他手下的资深经理,他们发现管理这些弹性工作的人员并不容易。最近的一次会议中,生产部经理向总经理抱怨营销部草率的工作方式使工厂的工作变得乱七八糟。生产部人员看到他们上午11点才到办公室。都想知道为什么自己干得这么辛苦,并感觉不公平,希望生产部也实施弹性工作制度。总经理最后找营销经理西格谈话,认为应该停止营销部的弹性工作时间制度。营销经理西格非常愤怒,他指出实现弹性工作制对于公司的形象有很大的帮助,虽然生产力可能没有提高,但也没有下降。如果取消这些弹性工作制度,他的人员会感到不满,而且会导致生产力下降。总经理感到束手无策,营销部享受特权不对,但对公司也并没有不良影响。取消弹性工作制会使营销部人员极端不满,尤其现在正需要他们努力做好重要产品的销售。

问题:

1、面对这种情况,总经理应该怎么处理呢?

2、从该案例中,可以得到什么经验教训?

阅读理解

Dear sir ,

I have travel every day from Souk Road to the airport. Two buses travel along the routes: the(路线): the number 49 and the number 16. But by the time the number 16 bus reaches Souk Road, it is always full, so I can’t get on it, I have to wait for the number 49 because sometimes there are empty seats on it.

The timetable says that there are buses from Souk Road to the airport every ten minutes. If this is true, why do I have to wait half an hour for a bus nearly every day?

The rules say that if there are empty seats on a bus, the bus must stop at every stop where people are waiting Why do the half-empty buses go straight(一直)past me when I am standing at bus stop?

The rules say that no bus may carry more than 40 seated passengers and 20 standing passengers. Yesterday I was the first to get off the bus when it reached the airport. I counted the other passengers as they got off. There were 129 people.

It is clear that our bus companies break the rules and think little of their passengers. Can nothing be done to make your service(服务) better?

Yours

Tired passenger

小题1:This passage is __________.

A.a message

B.a talk

C.a story

D.a letter小题2:The writer has to take Bus No. 49 because______.

A.it arrives on time

B.it is not always full

C.it travels faster

D.it has fewer seats on it小题3:How long does the writer usually have to wait for a bus?

A.Ten minutes

B.One hour

C.Half an hour

D.Nearly a day小题4:The rules say that each bus may carry ________ passengers at most.

A.twenty

B.forty

C.sixty

D.one hundred and twenty-nine小题5:From the passage we can see that__________.

A.the bus service was poor

B.no passengers took their buses

C.no buses except the No. 49 bus passed Souk Road

D.the writer was always the first to get on bus