问题
多项选择题
下列哪些不合格需要填写“纠正、预防措施实施情况记录单”（）。
A.管理评审
B.质量目标统计分析
C.客户满意度调查中客户的抱怨
D.客户服务质量投诉
答案
参考答案：A, B, C, D
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下列哪些不合格需要填写“纠正、预防措施实施情况记录单”（）。
A.管理评审
B.质量目标统计分析
C.客户满意度调查中客户的抱怨
D.客户服务质量投诉
参考答案：A, B, C, D
| 选词填空。 | |
he always takes a map 3______ him because he doesn't know the way very 4______. But he can't find every place on the map because some places are too 5______. Then he has to ask the policeman for 6______ . Yesterday Mr Zhang's watch 7______, and he wanted to buy a new 8______. But he couldn't find a watch shop. He went to a policeman and 9______ the way. The policeman said, "10______ straight and then turn right. It's next to a fruit shop." Mr Zhang thanked the policeman and went to the watch shop. |