问题
多项选择题
服务服务组织可以通过（）方式达到成本领先地位。
A.寻求低成本意识的顾客
B.顾客服务的标准化
C.减少服务传递中人的因素
D.降低网络费用
E.非现场服务作业的剥离
答案
参考答案：A, B, C, D, E
搜题请搜索小程序“爱下问搜题”
服务服务组织可以通过（）方式达到成本领先地位。
A.寻求低成本意识的顾客
B.顾客服务的标准化
C.减少服务传递中人的因素
D.降低网络费用
E.非现场服务作业的剥离
参考答案：A, B, C, D, E
Do you have a mobile phone? Do you often send text messages（短信） to your friends or family? If you keep sending text messages over and over again, there may be something wrong with your fingers. 小题1: If you don’t, you may get injured one day. Text messaging or texting is becoming popular. But scientists have found out that texting can give us problems with fingers. Too much texting can make your fingers uncomfortable. When we press small buttons over and over again, we may have a disease called RSI. RSI is short for Repetitive Strain Injury (重复性力损伤). Harriet Wilson is a doctor. She has many patients with RSI. 小题2: If we spend more than 10 to 15 minutes every day, we could have such problems in the future. Mobile phones are getting smaller and smaller. 小题3: Texting with a smaller phone is worse than using a larger phone with bigger buttons. 小题4: . If you use a computer keyboard and play video games for long, you may have the same problem. More and more people can find themselves with RSI.
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