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双向互动服务的内容和渠道主要包括哪些？

答案

参考答案：双向互动服务的内容主要包括：

（1）信息提供。根据客户对信息查询的定制要求向用户提供用电状况、缴费结算、电费票据、营业网点分布、电价政策、服务种类等信息查询服务。

（2）业务受理。及时受理客户的业扩报装、投诉、举报与建议、用电变更、故障处理、快速抢修等业务。

（3）客户缴费。提供自助终端、电费充值卡、“一卡通”等多种缴费方式。

（4）接入服务。提供分布式电源、储能装置、电动汽车等新能源、新设备的便捷接入服务。

（5）增值服务。可根据客户的需求和业务拓展情况，为客户提供用能策略、能效诊断、“三网融合”业务（电力光纤通道租赁业务、互联网业务、语音业务、IPTV业务、户外视频广告业务等）等增值服务。双向互动渠道主要是通过电脑、数字电视、智能交互终端、自助终端、智能电能表、电话机、手机等设备，利用营业网点、95598供电服务中心、门户网站、短信、邮件、传真、即时通信工具等多种途径给用户提供灵活多样的互动服务。

单项选择题

设有下列两个类的定义，则类Person和类Man的关系是（ ）。 class Person {long id；/ / 身份证号String name；/ / 姓名}class Man extends Person {int age；/ / 年龄int getScore( ) { return score；}}

A．-3 3

B．5 -9

C．3 -3

D．-6 5
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问答题

Part 1


·Read the following passages, eight sentences have been removed from the article.
·Choose.from the sentences A-H the one which fits each gap.
·For each gap (1-8) mark one letter (A-H) on the Answer Sheet.
·Do not mark any letter twice.
Today’s career assumptions are you can get a lot of development, challenge and job satisfaction and not necessarily be in a management role.
A new malady is running rampantly in corporate America: management phobia. (1)
" I hated all the meetings," says a 10-year award-winning manager, "and I found the more you did for people who worked for you, the more they expected." (2)
With technology changing in a wink, you can never slack off these days if you’re on the technical side. (3)
In addition, the Dilbert factor is at work. With Scott Adams’s popular cartoon character— as well as many television sitcoms — routinely portraying managers as morons or enemies, they just don’t get much respect anymore.
Supervising others was always a tough task, but in the past that stress was offset by hopes for career mobility and financial rewards. (4)
But in today’s global, more competitive arena, a manager sits on an insecure perch. (5) There are far fewer rungs on the corporate ladder for managers to climb. In addition, managerial jobs demand more hours and headaches than ever before but offer slim, if any, financial paybacks and perks.
Furthermore, managers now must supervise many people who are spread over different locations, even over different continents. (6)
In an age of entrepreneurship, when the most praised people in business are those launching something new, management seems like an invisible, thankless role. (7)
Management layoffs have done much to erode interest in managerial jobs, of course. (8)
A. Many people don’t want to be a manager — and many people who are managers are, frankly, itching to jump off the management track — or have already.
B. It’s a rare person who can manage to keep up on the technical side and handle a management job, too.
C. Restructuring have eliminated layer after layer of management as companies came to view their organizations as collections of competencies rather than hierarchies.
D. They must manage across functions with, say, design, finance, marketing and technical people reporting to them.
E. I was a counselor, motivator, financial adviser and psychologist.
F. Employers are looking for people who can do things, not for people who make other people do things.
G. American Management Association surveys say three middle managers are laid off for every one being hired.
H. Along with a sizable pay raise, people chosen as managers would begin a nearly automatic climb up the career ladder to lucrative executive perks: stock options, company cars, club memberships, plus the key to the executive washroom.
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