—Why didn't Mr.Smith arrive on time for the meeting?

—He must have been ________ on his way here in the traffic jam.

A．held up

B．put up

C．taken up

D．given up

顾客力量分析不包括______

A．顾客消费承受能力B．市场商品消费结构分析C．顾客购买动机分析D．企业产品消费群体分析