问题 单项选择题

关于塑造客户服务内部环境黄金法则中的避免恶性争论的“五不争”中的引发动手之争不争的解释正确的是()

A.不是为辩明大是大非,而是争意气泄私愤

B.五斗嘴发展成斗手,衍生种种祸端

C.蔓延“火势”,把很多人裹挟进去

D.不知休止,越争越来劲

答案

参考答案:B

阅读理解

Every year holidays Broughton teams up with Sopraviva Trekking to offer twelve days of unforgettable adventure in a tropical rain forest. Depending on where this year's rain forest adventure is located, you may be going to Borneo, Malaysia, Indonesia, or even to the greatest rain forest of them all, the mighty Amazonian forest.

You will fly with your fellow adventurers to one of our special base camps at the edge of the forest, where you will be given five days of survival training, and talks on the local wildlife by trained and experienced experts. You will also go on walks which take you deeper and deeper under the forest canopy until on your final night you camp out in the rain forest itself.

Then you transfer by bus into the forest itself. If you go on one of the Asian holidays, you will have to walk the final five miles to the camp site itself, to avoid disturbing the local ecology. All of the Sopraviva sites have been carefully built to conform with the latest regulations, and to cause the minimal amount of disturbance to the local wildlife.

From the camp, you will go on daily walking tours to experience for yourself the beauty and diversity of the forests, and plants and vegetation that can be found nowhere else on the planet. Remember that these adventure holidays take you deep into the wilderness, and they are not suitable for families with young children or for anyone who is not physically able to meet the demands of this kind of adventure. Also remember that in order to preserve the delicate ecological system that you will be walking through, no more than two dozen guests can stay at any camp at one time, so if you want to go on one of these very special holidays, you will need to book early!

小题1:If you want to go on the camp, you will first have to___________.

A.attend talks on the local wildlife

B.have survival training

C.walk the final five miles

D.book beforehand小题2:What does the organizer of the camp mainly stress?

A.Disturbing the local ecology.

B.Preserving the forest environment.

C.Private possessions and possible dangers.

D.The survival training.小题3:Go on daily walking tours and you’ll enjoy___________.

A.the wilderness

B.the Amazonian forest

C.the Asian forest

D.the forest canopy小题4:Which of the following people is/are allowed to enter the forest?

A.A family with young kids.

B.A person with physical problems.

C.Walking tourists

D.Cyclists.小题5:Which of the following is true of the holiday camp?

A.It is free of charge.

B.It lasts 12 days.

C.It is organized by Broughton.

D.It attaches little importance to ecology.

问答题

打开考生文件夹下的Word文档WORD1.doc,其内容如下:
[WORD1.doc文档开始]
人生要学会遗忘
人生在世,忧虑与烦恼有时也会伴随着欢笑与快乐的。正如失败伴随着成功,如果一个人的脑子里整天胡思乱想,把没有价值的东西也记存在头脑中,那他或她总会感到前途渺茫,人生有很多的不如意。所以,我们很有必要对头脑中储存的东西,给予及时清理,把该保留的保留下来,把不该保留的予以抛弃。那些给人带来诸方面不利的因素,实在没有必要过了若干年还值得回味或耿耿于怀。这样,人才能过得快乐洒脱一点。
众所周知,在社会这个大家庭里,你要想赢得别人的尊重,你首先必须尊重别人,多记住别人的优点,而学会遗忘别人的过失。其次,一个人要学会遗忘自己的成绩,有些人稍微做了一点成绩就骄傲起来,沾沾自喜,这显然是造成失败的一个原因。成绩只是过去,要一切从零开始,那样才能跨越人生新的境界。同时,一个人自己对他人的帮助,应该看做是一件微不足道小事,以至于遗忘。这样,你的处事之道方能获得他人的赞许。
人生需要反思,需要不断总结教训,发扬优点,克服缺点。要学会遗忘,用理智过滤去自己思想上的杂质,保留真诚的情感,它会教你陶冶情操。只有善于遗忘,才能更好地保留人生最美好的回忆。
[WORD1.doc文档结束]
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将正文各段文字(“人生在世,……保留最美好的回忆。”)设置为五号楷体_GB2312,首行缩进2字符,段前间距1行。