Two students started quarreling at school. One student shouted dirty words at the other, and a fight began.

What can be done to stop fights like this at school? In some schools, disputants(争执者) sit down with peer mediators (同龄调解者). Peer mediators are usually students with special training in this kind of problems.

Peer mediators help disputants to talk in a friendly way. Here are some of the ways they use.

1. Express what you think clearly but don't say anything to hurt the other. Begin with "I feel" instead of "You always".

2. Listen carefully to what the other person is saying. Don't stop the other person's words.

3. Keep looking at the other person's eyes when he or she speaks.

4. Try to see the problems on the other person's side.

5. Never put anyone down. Saying things like "You are foolish (愚蠢的)" makes the talk difficult.

6. Try to find a result that makes both people happy.

Peer mediators never decide on the winner. They don't decide who is right or who is wrong. Instead they help disputants to find their own "win-win" result. A "win-win" result can make everyone feel good.

Peer mediators' work is often successful just because it gets disputants to talk to each other. And getting disputants to talk to each other is the first step in finding a "win-win" result.

小题1: Peer mediators' work is _.

A．to teach lessons to disputants

B．to help find a way to make both disputants happy

C．to find out who starts the quarrel

D．to give students some special training小题2:What does the underlined phrase "put anyone down" mean in Chinese?

A. 贬低任何人 b.落后于任何人    

C. 奉承任何人 d.向任何人低头

小题3: What's the first step in finding a "win-win" result?

A．Letting disputants be afraid of peer mediators.

B．Letting disputants feel peer mediators are kind.

C．Getting disputants to talk to each other.

D．Making disputants feel good by telling funny stories.小题4: During the talk, if peer mediators say "You are a fool."

A．disputants will realize they are wrong

B．disputants will understand peer mediators better

C．it is easy for peer mediators to decide who is right

D．it is hard for peer mediators to get a "win-win" result小题5:Which of the following is TRUE according to the passage?

A．All schools have peer mediators.

B．Peer mediators are usually students.

C．When disputants are speaking, peer mediators can stop their words at any time.

D．Peer mediators can make disputants get a "win-win" result every time.

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根据上述资料回答下列问题：

（1）高速公路属于什么产品？（2）高速公路这种产品具有什么特性？

（3）重庆高速公路日通行量不足这一现象说明了什么？

（4）鉴于重庆对高速公路的需求弹性，干脆撤掉收费站是否合适？