网络部门投诉处理人员在进行投诉处理信息反馈时，明确注明客户投诉问题是否已解决，反馈的主要信息包括（）
A.问题短期无法解决：拟定短期无法解决的口径，填写预计解决时间。
B.问题未及时解决：拟定暂时不能解决的口径，填写预计解决时间。
C.问题已解决：解决的时间、引发故障原因和处理方法。
D.问题解决不了：拟定解决不了的原因。
参考答案：A, B, C
任务型读写（共10小题；每小题1分，满分10分） 阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。注意：每个空格只填一个单词。 You may admire both the romantic love story and the mysterious city of Rome in the movie Roman Holiday. If you are planning to visit Rome, here are some cultural dos and don’ts you should know. Coffee Etiquette: Italian breakfast consists of pastry and a cup of Cappuccino or shot of espresso. If eaten outside of home, breakfast is always consumed standing up at the local bar. An espresso is not sipped; it is downed in one gulp. Cappuccino is generally a morning drink and is not drunk after noon by real Italians. A post-dinner espresso, however, is common practice. Dinner Rules: It is expected for guests to arrive for dinner reservations at least fifteen minutes late. In many restaurants, printed menus are for tourists. Regular patrons know to ask for the daily specials, which typically feature the freshest ingredients. Bread, when served, is rarely accompanied by butter or olive oil. Drink the Water: Rome has plenty of public water fountains, and real Romans (and their dogs) always drink directly from them. Many people also refill their water bottle from these fountains. Mind the Traffic: Unless there's a traffic light, or you are in a crosswalk, don't expect cars to stop for you. Though crosswalks go first, in a car – crazy city, still you’d better keep cautious and walk cautiously. Money: Always have some euros with you. Most major hotels, restaurants, and shops take credit cards, but many smaller operations either will either be unwilling to accept them for smaller purchases or do not accept credit cards at all. ATMs are available around the city and at the airports. About Soccer: Most Italian men are passionate about their soccer. Arm yourself with some knowledge of Italy's soccer scene, and you will find ready conversation partners almost everywhere. The Romans: The people here love to share their thoughts, opinions and emotions. They are creative, passionate, playful, occasionally rude or vain but always entertaining, and almost always good – humored.
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