问题 单项选择题

项目质量管理一度被认为只包括检查和质量控制。近年来,项目质量管理的概念得到了扩展。以下哪种说法不代表质量管理的新概念()?

A.产品或服务的质量是通过设计保证的,而不是通过检查保证的

B.质量是质量保证员关心的事

C.顾客需要一个记录在案的质量保证系统

D.质量保证系统的国内和国际标准和条例是可用的

答案

参考答案:B

解析:质量与所有级别的管理和人员有关。对质量的责任既与工人有关,也与上层管理人员有关。

阅读理解

My first full-time job after high school was selling vacation packages via the telephone for a well-known company. One day, I was put through to a man who sounded a bit out of breath. I started with my normal pitch (音高), expecting to hear the normal reply —"I don’t want any."

Instead, he spoke in a faint, weak voice and told me how he wished to take a vacation I was offering, but he couldn’t because he was dying of illness. He explained how he was lacking in oxygen then, and it took almost all his energy to answer the call. He asked if I smoked, which I did, and begged me to stop. He told me smoking was what was killing him. He told me to spend every day with my loved ones, and tell them how much I love them. At this point, I couldn’t control myself. We ended the call, but I held on my phone to prevent another call coming in so I could collect myself.

I wrote down his name and address, and sent him a card appreciating his advice and praying for him and his family. Shortly after, I received a letter from Frank, along with a picture of him and his wife. We continued to write back and forth over the next few months, and became very fond of each other. He was old enough to be my grandfather, and in many ways, I felt as if he was.

About a year later I received a letter from his wife. When I started to read, tears came to my eyes. She told me how Frank’s battle with the disease had finally come to an end, and he passed away shortly before the Christmas. She wanted to thank me for the letters to Frank, and explained how Frank touched many lives over the years. At his funeral, to show just that, they read the 1st letter I had written to Frank to show how he affected a 19-year-old he’d never met.

小题1: The author was then probably working for ______.

A.a travel agency

B.a cigarette company

C.an e-shopping store

D.a vacation school小题2:The underlined part "collect myself" in the second paragraph probably means "_______".

A.gather together

B.comfort myself

C.relax myself

D.calm down小题3: What can we infer from the text?

A.Frank was in hospital while answering the phone.

B.Frank is actually the author’s grandfather.

C.There was something wrong with Frank’s lung.

D.The author asked Frank to travel and he took his advice.小题4: We can learn from the text that the author ________.

A.took down Frank’s name and address to visit him in person

B.was warmly welcomed by her customers when she called them

C.didn’t stop smoking even though Frank asked him to

D.kept in touch with Frank through letters until he died小题5:At Frank’s funeral the author’s 1st letter to Frank was read in order to ____.

A.encourage people to fight against disease and live bravely

B.indicate that Frank touched many people’s hearts

C.show the good relationship between Frank and the author

D.praise Frank and give thanks to the author

多项选择题