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问题 多项选择题

企业培养消费者完全满意的态度可以（）方面付出努力。

A.提高销售人员或服务人员的技能

B.提高产品质量和包装

C.加大广告力度

D.加强客户满意度的调查研究

E.树立品牌意识，创造品牌产品

答案

参考答案：A, B, E

填空题

When I was growing up, I was embarrassed to be seen with my father. He (1) severely crippled and very short, and when we would walk together, his hand on my arm (2) balance, people would stare. I would inwardly be afraid (3) squirm at the unwanted attention. If he ever noticed or was bothered, he never let (4) .
It was difficult to coordinate (5) steps - his halting, mine impatient - and because of that, we didn’t say much as we went along. But as we started out, he always said, "You (6) the pace. I will try to adjust to you. "
Our usual walk was to or (7) the subway, which was how he got to (8) . He went to work sick, and (9) nasty weather. He almost never missed a day, and would (10) it to the office even if (11) could not: a matter of pride!
He never talked about himself as an object of pity, (12) did he show any envy of the more fortunate or able. What he looked for in others was a "good heart", and if he found one, the owner was good enough for him.
Now that I am older, I believe that is a proper standard (13) which to judge people, even though I still don’t know precisely (14) a "good heart" is. But I know the times I don’t have one myself.
He has (15) gone many years now, but I think (16) him often. I wonder if he sensed my reluctance to be seen with him during our (17) . If he did, I am (18) I never told him how sorry I was, how unworthy I was, how I regretted it. I think of him when I complain about trifles, when I am (19) of another’s good fortune, when I don’t have a "good heart".
At such times I put my hand on his arm to regain my (20) , and say, "You set the pace, I will try to adjust to you.\
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单项选择题

2002年10月份全美港口码头工人的大罢工，迫使大量货物滞留港口或等待进港，给包括中远集团在内的许多物流企业造成了巨大损失，这是营销环境中的（）

A、人口环境

B、经济环境

C、科技环境

D、社会文化环境

D、政治法律环境

E、自然环境
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