推销员应具备的心理素质有哪些？
参考答案：
（1）充满自信。自信是推销员的重要精神支柱。只有具备自信心，才能产生自信力，进而激发出极大的勇气和毅力，迎接挑战。只有具备自信心理，面对挫折和困难时才能临危不乱，才能凭借指挥和力量战胜困难，争取最后的成功。
（2）意志坚定。推销是一项需要独立完成的工作；要求推销员具有独立发现问题、分析和解决问题的能力，遇到突发问题要自己想办法，拿主张，采取临时措施，果断处理。
（3）坚持不懈。现代市场竞争日益激烈，产品的推销空间不断缩小，这就要求推销员要有吃苦耐劳的精神和忍耐的毅力。为了达到推销目标，要寻找一切可能的推销对象。
（4）开朗友善。推销员要开朗活泼，反映敏捷，善于交际。要学会在陌生环境中同人接触并使顾客产生好感和信任感，愿意与你交易，从而打开推销渠道。
Let me take you back a couple of years. Come with me as we relearn a lesson, one that has stuck with me, in my present memory, and 36 me yet. We walked into Elida Road Hardware, an old-fashioned hardware 37___ . No automatic door, not a computer in the building. It was one that I went to fairly often. As we entered the door, two sounds 38 us. The sleigh bells of last year made that sweet, peaceful tinkle as we opened the door. The other sound was the electronic beeper that reminded Andy of our 39 . “Good afternoon, Ryan,” 40 the cheerful greeting. Andy was a very 41 sort of owner. He was of medium build and height, and the smile on his face welcomed us. We walked across the old wood floor. Andy asked us what he could help us with. I told him we were 42 a spring(弹簧). He very patiently replied, “l have lots of springs. You’re going to need to be more specific.” “Just a spring for an old-fashioned screen door.” “That’s it. A screen door spring, right down there. ” We 43 where he was pointing, and sure enough, there they were. And knew his store, and his products. That was why I came here instead of Meijer. The service couldn’t be beaten. The price; Yes. But service and 44 ;No. I picked up one and followed him to the 45 . He figured up the price, doing the math in his head, “ $1.88,with tax comes to $1. 99. ” “ Put it on my dad’s account. ” He nodded and smiled, “ Good dad’s account. ” He smiled. “I don’t know what you boys would do 46 dad’s account! ” He handed me the ticket and as I 47 it, I asked, “You really trust my signature?” His reply surprised,_ 48 delighted me. “ When I can’t trust Jerry Hoover’s boys, I can trust nobody! ” We left, and the brain immediately started to forget things, in order of importance. But what Andy said that day rang in my ears. And it rings in my ears today. That’s a tall order to live up to. It’s a high standard of 49 .My father made a fame for that name, and I get to enjoy the benefits. But on account of this, I must maintain that fame. And that’s 50 business.
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