问题 多项选择题

对于以下人员代客办理业务行为要严格禁止()

A、行内辞退、辞职人员

B、社会上的“中间人”

C、仍处于强制轮岗期间的员工

D、客户经理

答案

参考答案:A, B

阅读理解

阅读理解。

     Two students started quarreling at school. One student shouted dirty words at the other, and a fight

began. What can be done to stop fights like this at school? In some schools, the disputants sit down with

peer mediators (同龄调解者). Peer mediators are students with special training in this kind of problems.

     Peer mediators help the disputants to talk in a friendly way. Here are some of the ways they use:

     1) Put what you think clearly but don't say anything to hurt the other. Begin with "I feel…" instead of

"You always…

     2) Listen carefully to what the other person is saying. Don't stop the other person's words.

     3) Keep looking at the other person's eyes when he or she talks.

     4) Try to see the other person's side of the problem.

     5) Never put anyone down. Saying things like "You are foolish" makes the talk difficult.

     6) Try to find a result that makes both people happy.

     Peer mediators never decide the result or the winner. They don't decide who is right and who is

wrong. Instead, they help the two students to find their own "win-win" result.

1. The underlined word "disputants" refers to the students ________.

A. who make peace  

B. who give in

C. who are lazy                  

D. who quarrel

2. When there is a fight at school ________.

A. the peer mediators decide who the winner is

B. the peer mediators and the disputants talk together

C. the students who quarrel decide who the winner is

D. the two students sit down and listen to the peer mediators

3. Peer mediators' work is ________.

A. to give lessons to disputants

B. to find out who starts a quarrel

C. to give students some special training                          

D. to help find a way to make both sides happy

4. Which of the following ways is not used by Peer mediators in finding a "win-win" result?

A. Listen carefully to what the other person is saying.

B. Try to see the other person's side of the problem.

C. Never say things like "You are foolish"

D. Never keep looking at the other person's eyes when he or she talks.

问答题 简答题