酒店服务人员在对客服务过程中,经常用的语言就是口头语言和人体语言。
参考答案:对
— _______. Are you Mr. King?
— No, I'm not.
— _______. [ ]
A. Excuse me; Excuse me
B. Sorry; Sorry
C. Excuse me; Sorry
D. Sorry; Excuse me