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饭店一客人第二天要乘坐8：50的飞机，去签一个3千万元的合同，要求7点叫醒，但由于总机服务员的失误，造成客人8点钟才醒，客人投诉，要求饭店赔偿3000千万元的合同损失。作为大堂副理，应如何处理？

答案

参考答案：

首先应尽可能快地帮助客人赶乘飞机，如果确实来不及了，应提供紧急的通讯服务，帮助客人与对方联系，推迟签合同的时间，同时尽可能地安排后一点时间的交通方式，妥善解决客人的问题。同时，应真诚地向客人表示歉意，并保证类似的事情不再发生。对客人做出一定的补偿，如免去其在饭店的一切费用，提供免费的机票等。按国际贯例，一般赔偿直接的经济损失，对于间接经济损失，如合同中的3000万不赔偿

单项选择题

甲、乙两餐馆在同一街上，相距不过50米。甲餐馆由于有特色，服务又好，顾客盈门。而乙餐馆的就餐环境较差，门可罗雀。为此，乙餐馆的老板特叫了几个人在社会上散布说甲餐馆财务混乱，在外面欠了很多债，导致甲餐馆的供货商纷纷退货，给其造成了极大损失。对乙餐馆老板的行为侵犯甲餐馆的何种权利正确的说法是()

A．经营自主权

B．信用权

C．荣誉权

D．名称权
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单项选择题

Why is（）fun What delights may its practitioner expect as his reward First is the sheer joy of making things. As the child delights in his mud pie, so the adult enjoys building things, especially things of his own design. Second is the pleasure of making things that are useful to other people. Third is the fascination of fashioning complex puzzle-like objects of interlocking moving parts and watching them work in subtle cycles, playing out the consequences of principles built in from the beginning. Fourth is the joy of always learning, which springs from the（）nature of the task. In one way or another the problem is ever new, and its solver learns something: sometimes （）, sometimes theoretical, and sometimes both. Finally, there is the delight of working in such a tractable medium. The（）, like the poet, works only slightly removed from pure thought-stuff. Few media of creation are so flexible, so easy to polish and rework, so readily capable of realizing grand conceptual structures. Yet the program（）, unlike the poet’s words, is real in the sense that it moves and works, producing visible outputs separate from the construct itself. It prints results, draws pictures, produces sounds, moves arms. Programming then is fun because it gratifies creative longings built deep within us and delights sensibilities we have in common with all men.

The（）, like the poet, works only slightly removed from pure thought-stuff.

A．poet

B．architect

C．doctor

D．programmer
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