问题 单项选择题

受理各类业务的投诉、建议,不能即时答复的,应该()。

A.告知上级主管

B.做好书面记录

C.生成电子工单转相关处理台进行处理

D.等待每周末统一处理

答案

参考答案:C

阅读理解

Janel gave her 13-year-old son Jim an iPhone for Christmas. But she also had a contract (契约)about how Jim’s new toy can and can’t be used.

Contract

Rule 1: It is my phone. I bought it. I pay for it. I am lending it to you. Aren’t I the greatest?

Rule 2: If it rings, answer it. It is a phone. Say “hello”, use your manners.

Rule 3: Hand the phone to one of your parents at 7:30p.m. every school night & every weekend night at 9:00 p.m.. It will be shut off for the night and turned on again at 7:30a.m..

Rule 4: Turn it off, silence it, put it away in public. Especially in a restaurant, at the movies, or while speaking with another people. You are not a rude person, do not allow the iPhone to change that.

Rule 5: Leave your phone home sometimes and feel safe. It is not all for you. Learn to live without it. Be bigger and more powerful than it.

Rule 6: Don’t take too many pictures and videos. There is no need to record everything. They will be stored in your memory for ever.

Rule 7: If it falls into the toilet, breaks on the ground, or lose, you should pay for it. You can take care of the baby, and wash dishes to save some money.

I hope you can agree to these terms and enjoy your new iPhone.

Mom

小题1:From the contract, who is the real owner of the iPhone?

A.Jim

B.Jim’s parents

C.Janel

D.Jim’s father小题2: From Rule 2 & Rule 4, we know mom hoped Jim can __________.

A.be a person with good manners

B.say hello

C.speak with another people

D.answer the phone小题3: Can Jim use his iPhone at 8:00 p.m. on Saturday evening?

A.Yes, he can.

B.No, he can’t.

C.We don’t know.

D.If he finishes his homework, he can use it.小题4: What does the underlined word “stored” mean in Chinese?

A.储存

B.供给

C.消除

D.取代小题5:The best title of the passage should be ‘‘____________”.

A.A Christmas Present

B.Jim’s iPhone Contract

C.How to use an iPhone

D.Enjoy Your New iPhone

单项选择题