呼叫中心_爱下问搜题

搜题请搜索小程序“爱下问搜题”

问题名词解释

呼叫中心

答案

参考答案：

是指以电话接入为主的呼叫响应中心，它为用户提供各种电话响应服务。随着九十年代电信技术和计算机技术的迅猛发展，以CTI技术为核心的，将计算机网络和通信网紧密结合起来的呼叫中心解决方案已逐渐取代传统的以PC板卡为核心的解决方案，成为了所谓的第三代呼叫中心。以CTI技术为核心的呼叫中心是一个集语音技术、呼叫处理、计算机网络和数据库技术于一体的系统。

完形填空

Long ago there was a boy who was hungry for success. For him winning was         .One day the boy was to run in a race in his village. Many people got together to        Among the crowd was a wise old man.
The race began. All the runners ran very fast, but the boy          at the last minute. The crowd cheered and waved at the boy. The wise man said nothing. The little boy felt         and important.
“Another race, another race!” cried the little boy. The wise old man came over and presented ( 交给 ) the little boy with two new runners, an old woman and a blind man. “This is no race!” the little boy shouted.
“Race!” ordered the wise man. The boy won again. The crowd,      , was silent this time.
“       don’t the people cheer for my success?” he asked the wise old man.
“Race again!” replied the wise man, “But this time, finish         .” The little boy thought a little, and then took the hands of the blind man and the old woman. The race began and the little boy walked        to the finishing line. The crowed       . The wise man smiled.
“Who is the crowd cheering for?” asked the little boy. The wise old man, putting his hands on the boy’s shoulders, replied softly, “Little boy, for this race you have won        than in any race you have ever run before, and for this race the crowd cheer not for any winner!”

单项选择题

进给量的表示方法有三种，以下不属于这个范畴的是（）。

A.每齿进给量

B.每转进给量

C.每分钟进给量

D.铣削速度