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问题 单项选择题

面对不同客户时，下列应对技巧中不恰当的是( )。

A．对沉默寡言的人，要设法诱使他尽可能地多说

B．对优柔寡断的人，客户经理要掌握主动权，充满自信地运用公关语言，不断地向他提出积极性的建议，多用肯定性用语

C．对慢性的人，不能急躁、焦虑或向他施加压力，应该努力配合他的步调，脚踏实地地去证明、引导

D．对疑心重的人，要让他了解你的诚意或者让他感到你对他所提出的疑问很重视

答案

参考答案：A

解析： 对于这种人，能说多少就说多少，他们有时反而是最容易成功的那种忠实客户。刻意诱使对方多说可能会引起对方的反感。

多项选择题

生产关系是

A．一种客观的物质关系、利益关系、经济关系
B．占统治地位的阶级建立和改变的
C．一定历史阶段的生产力状况决定的
D．生产力发展的促进或阻碍力量
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单项选择题

In the United States, older people rarely live with their adult children. But in many other cultures children are expected to care (1) their aged parents. In some parts of Italy, the percentage of adult children who (2) with their parents (3) 65 to 70 percent. In Thailand, too, children are expected to take care of their elderly parents; few Thai elderly live (4) . What explains these differences in living arrangements (5) cultures Modernization theory (6) the extended family household to low levels of economic development. In traditional societies, the elderly live with their children in large extended family units for economic reasons. But with modernization, children move to urban areas, leaving old people (7) in (8) rural areas. Yet modernization theory cannot explain why extended family households were never common in the United States or England, or why families in Italy, which is fully modernized, (9) a p tradition of intergenerational living. Clearly, economic development alone cannot explain (10) living arrangements. Another theory associated intergenerational living arrangements with inheritance patterns. In some cultures, the stem family pattern of inheritance (11) . (12) this system, parents live with a married child, usually the oldest son, who then (13) their property when they die. The stem family system was once common in Japan, but changes in inheritance laws, (14) broader social changes brought (15) by industrialization and urbanization, have (16) the (17) .In 1960 about 80 percent of Japanese over 65 lived with their children; by 1990 only 60 percent did-a figure that is still high (18) U.S. standards, but which has been (19) steadily. In Korea, too, traditional living arrangements are (20) : the percentage of aged Koreans who live with a son declined from 77 percent in 1984 to 50 percent just 10 years later. Although most elderly Koreans still expect to live with a son, their adult children do not expect to live with their children when they grow old.

7（）

A.aside

B.after

C.over

D.behind
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