—Did my mother leave a message, Dad?

—Yes, she wants to know _______ this weekend? [ ]

A. when will you go shopping with her

B. that you will go shopping with her

C. if you would go shopping with her

D. who you would go shopping

下列关于顾客利益的理解中，错误的是（）。

A.顾客利益是指在购买过程中，顾客追求的并不是服务本身，而是这种服务能给自己带来的价值和效用

B.顾客利益是针对企业所提供的服务而言的

C.顾客利益可能因使用服务的经验、新的期望及服务使用和消费时发生的变化等情况而随时改变

D.顾客利益观念的界定对于所有服务的设计和递送决策至关重要