企业在了解企业在生产运营管理的运作方式和行业特点时，咨询人员应收集的数据包括( )。
A．三年以来的行业分析报告
B．最新的主要竞争对手的相关资料
C．最新的主要产品结构分析表
D．最近的资产负债表、利润表和制造成本明细表
参考答案：B
解析： 企业应当收集的数据是最新的行业分析报告，三年来企业主要产品结构分析表，三年以来的资产负债表、利润表、制造成本明细表。所以ACD是错误的。
第三节：完形填空（共20小题，每小题1.5分，满分30分） 阅读下面短文，从短文后所给各题的四个选项A、B、C、D中选出能填入相应空白处的最佳选项。 Jessie's Glove I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores. 21 the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水标准）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new 22 took the question and 23 said, "It was a $19 baseball glove." Cynthia told the group that she 24 took a Circle K clerk job as an interim （过渡时期）position 25 she looked for something 26 .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that 27 a single mother, money was very 28 , and her first check would 29 go for paying 30 . Perhaps she could buy his baseball glove with her second or third check.. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that 31 as an office. Cynthia 32 if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused． Patricia handed her a box. "I overheard you talking to your son 33 ," she said, "and I know that it is hard to 34 things to kids. This is a baseball glove for Jessie because he may not understand how 35 he is, even though you have to pay bills 36 you can buy gloves. You know we can't pay good people like you as much as we would like to; but we 37 care, and I want you to know you are important to 38 ." The thoughtfulness, sympathy and 39 of this convenience store manager demonstrates vividly that people remember more how much an employer 40 than how much the employer pays. An important lesson for the price of a Little League baseball glove.
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