问题
多项选择题
应用顾客关系管理可以支持顾客关系生命周期中( )等相应的业务过程。
A．销售
B．电子交易
C．服务
D．营销
E．供应商管理
答案
参考答案：A,B,C,D
解析：解析：顾客关系管理应用支持顾客关系生命周期中相应的业务过程：营销、销售、电子贸易、服务。
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应用顾客关系管理可以支持顾客关系生命周期中( )等相应的业务过程。
A．销售
B．电子交易
C．服务
D．营销
E．供应商管理
参考答案：A,B,C,D
解析：解析：顾客关系管理应用支持顾客关系生命周期中相应的业务过程：营销、销售、电子贸易、服务。
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| A boy who was cleaning shoes in the street said to a young man 1 by, "Let me clean your shoes, 2 ?" The young man said, "No, thank you." "You may 3 me only a pound for that, sir." said the boy. 4 the young man refused again. Then the boy told him that he would clean his shoes for 5 . The young man agreed to this, and soon one of his shoes was shining brightly. The man put 6 shoe on the boy, but the boy refused to clean it unless he 7 two pounds for his work. The young man refused to pay anything and went away. But one looked 8 dirty that he couldn't walk away. He had to 9 and gave the boy 10 . In a very short time his shoes shone brightly. | ||||
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