下列属于服务计划内容的有( )。
A．工作进度计划
B．客户根据TOR需要提供的资料
C．争端的解决方式
D．服务单位参考信息
E．服务与设施的解释和建议
参考答案：A,B,D,E
解析：服务计划的内容一般包括：服务单位参考信息、根据工作任务书(TOR)需要客户提供的资料、服务与设施的解释及建议、实施服务的方法描述、服务团队组成、岗位责任和任务分配、服务人员投入时间计划、工作进度计划等。
| 从Ⅱ栏中选出I栏相对应的选项。 |
| I ( ) 1. What would you like? ( ) 2. Where is the History Museum? ( ) 3. Can I have an envelope? ( ) 4. Who do you want to write to? ( ) 5. Where are you going? ( ) 6. Are you as heavy as your sister? ( ) 7. What's your telephone number? ( ) 8. How many stops are there? | Ⅱ A. 62773688. B. Peter. C. No, I'm not. D. I'd like some chocolate. E. Here you are. F. This way, please. G. Only three. H. We're going to the theatre. |