问题 单项选择题

BSP方法的产品/服务过程的定义分四个步骤,为寻找公共过程必须进行分组考虑。下列哪个包含此类工作

A.识别企业的产品/服务

B.按产品/服务生命周期的各个阶段识别过程

C.画出产品/服务总流程图

D.写出每一过程的说明

答案

参考答案:A

解析:[命题目的] 本是考查过程定义步骤中的产品/服务过程。
[解题要点] BSP方法的产品/服务过程的定义分四个步骤,在第一个步骤识别企业的产品/服务中,对生产企业产品/服务过程的识别是易于明确的,但对于有多组或一系列产品和服务的情况则较为复杂,由于产品、服务的多样化,以致难以有公共的过程,此时在过程识别之前必须进行分组考虑。当所以过程被识别后,再寻找可能有的公共信息需求的过程。而对于公共机构和一些服务组织,先弄清它们的目标将有助于更好的说明产品或服务。
[考点链接]过程定义的目的和条件、过程定义的基本步骤。

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Advertising Everywhere

      1     Now that messages can go around the world at high speed,the world isbecoming smaller and products can be sold everywhere.But it is true that the problems ofinternational advertising—problems of language and culture—have become larger than ever.For example,Braniff Airlines wanted to advertise its fine seals,but when its advertisement wastranslated from English into Spanish,it told people that they could fly without wearing clothes!

To avoid problems in translation,most advertisement firms are now writing completely new ads.In writing new ads,international advertisers must choose different methods of advertising for different countries.In some countries,an advertisement usually gives a description of the product

and explains why it is better than others.      2     But in Japan,the message is based more on situations and feelings than on words.For this reason,many television advertisements broadcast in Japan show people at a party,picnic,or in some other pleasant situations.They will

not say that a product is better than others.Instead,the goal will be to create a good feeling about

the product

        3     For instance,certain countries will not allow TV advertisements on Sundays,and others will not allow them for children’s products on any day.The world advertiser who does

not understand such laws aud customs will soon have problems.

Finally,there is the choice of what to advertise.      4    So the best advertisement in the world means nothing if the product is not suitable for the market.Comparing such as McDonald’s in Hawaii,you will find Chinese food provided on the menu.If you stop at a McDonald’s in Germany,you can order a beer with your meal.

All of these products must be sold with the right kind of message      5     But no matter how difficult this job may be,it is very important for global advenrtisers to do it well.Knowing how to advertise in the world market can help companies for success.

A.People around the world have different likes and dislikes.

B.This is true in the United States,Britain,and Gemany

C.They just show how the product is made

D.In the advertising industry,selling products is the most important goalE.International advertisers must also consider differences in laws and customs

F.It can be explained by a word,a passage,or even a picture

G.It can never be an easy job for advertisers to create message

多项选择题