问题 单项选择题

( )指与公司关系密切、能够影响公司客户服务能力的各种因素,主要包括股东支持、销售渠道、客户、竞争对手及公众。

A.外部环境
B.宏观环境
C.内部环境
D.微观环境

答案

参考答案:D

单项选择题 A型题
阅读理解

Americans like to travel on their yearly holiday.Today,more and more travelers in the United States are spending nights at small houses or inns (客栈) instead of hotels.They get a room for the night and the breakfast the next morning.

Rooms for the night in private homes with breakfast have been popular with travelers in Europe for many years.In the past five to ten years,these bed-and-breakfast places have become popular in the United States.Many of these America’s bed-and-breakfast inns have only a few rooms,others are much larger.Some inns do not provide telephones or televisions in the rooms,others do.

Staying at a bed-and-breakfast inn is much different from staying at a hotel.Usually the cost is much less.Staying at an inn is almost like visiting someone’s home.The owners are glad to tell about the areas and the interesting places to visit.Many vacationers say that they enjoy the chance to meet local families.

小题1:68.Americans take a holiday trip _____.

A.all the year round

B.for years

C.every year

D.every other year小题2:69.Staying at the bed-and-breakfast inns,_______.

A.the travelers needn’t pay anything

B.the travelers don’t have to pay for the telephone or television

C.the travelers can meet and talk with the local people

D.the owners will show the travelers around the area小题3:70. Which if TRUE according to the passage?

A.European and American vacationers like staying at bed-and-breakfast inns.

B.All Ameicans enjoy traveling

C.These bed-and-breakfast inns are all old historic buildings

D.Staying at a bed-and-breakfast inns is just like at the traveler’s home