问题
多项选择题
银行可以通过()获得客户满意与否的信息。
A、抱怨与建议系统
B、客户满意度调查问卷
C、客户主动反馈
D、柜面人员同客户的接触
答案
参考答案:A, B, C, D
银行可以通过()获得客户满意与否的信息。
A、抱怨与建议系统
B、客户满意度调查问卷
C、客户主动反馈
D、柜面人员同客户的接触
参考答案:A, B, C, D
为下列问句选择合适的答语。 | |
( ) 1. Did you play football yesterday? ( ) 2. Did Daming listen to music? ( ) 3. What did you do on Saturday? ( ) 4. Did you and Amy help your mother? ( ) 5. Did Lingling phone Mary last night? ( ) 6. Was it a nice day? | A. No, she didn't. B. I walked in the park. C. No, he didn't. D. Yes, I did. E. No, we didn't. F. Yes, it was. |