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问题 多项选择题

对于任何客户提出的不满，无论其合理性是否已被证实，都不要急着推卸责任，而是首先表示歉意，安抚客户的情绪。正确做法是（）

A.消除客户的疑虑；

B.让客户对营业人员产生信任；

C.心平气和、态度自信肯定；

D.称之为不常见事件；

E.防御性维护公司和自己；

答案

参考答案：A, B, C

单项选择题

Want a glance of the future of health care Take a look at the way the various networks of people about patient care are being connected to one another, and how this new connectivity is being exploited to deliver medicine to the patient—no matter where he or she may be.
Online doctors offering advice based on normal symptoms are the most obvious example. Increasingly, however, remote diagnosis will be based on real physiological data from the actual patient. A group from the University of Kentucky has shown that by using personal data assistance plus a mobile phone, it is perfectly practical to send a patient’s important signs over the telephone. With this kind of equipment, the cry asking whether there was a doctor in the house could well be a thing of the past.
Other medical technology groups are working on applying telemedicine to rural (countryside) care. And at least one team wants to use telemedicine as a tool for disaster need—especially after earthquakes. On the whole, the trend is towards providing global access to medical data and experts’ opinions.
But there is one problem. Bandwidth is the limiting factor for sending complex medical pictures around the world—CT photos being one of the biggest bandwidth users. Communication satellites may be able to deal with the short-term needs during disasters such as earthquakes or wars. But medicine is looking towards both the second-generation Internet and third-generation mobile phones for the future of remote medical service.
Doctors have met to discuss computer-based tools for medical diagnosis, training and telemedicine. With the falling price of broadband communications, the new technologies should start a new time when telemedicine and the sharing of medical information, experts’ opinions and diagnosis are common.

Which of the following statements is true according to the text

A. Patients don’t need doctors in hospitals any more.
B. It is impossible to send a patient’s signs over the telephone.
C. Many teams use telemedicine dealing with disasters now.
D. Broadband communications will become cheaper in the future.
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单项选择题

用高倍镜观察洋葱根尖细胞的有丝分裂，正确的叙述是（）

A.中心体发出的星射线形成纺锤体

B.细胞板出现在分裂期的中期

C.直接用高倍镜找到分生区的细胞进行观察

D.各时期的长短与视野中相应细胞的数量成正相关
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