客户服务人员一定要熟知产品知识，包括（）、（）。_爱下问搜题

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问题填空题

客户服务人员一定要熟知产品知识，包括（）、（）。

答案

参考答案：产品三重性知识；产品的寿命周期性知识

补全对话，情景问答

根据对话内容，从方框内选择合适的句子补全对话。（有两项多余）

A. I’ll go there by plane.
B. I’m going to relax on the beach.
C. I hope you’ll have a good time.
D. How long will you stay there?
E. I’d like to go to Hainan Island.
F. It’s good for swimming.
G. Is it warm there?

M: Where would you like to go on vacation?
W: (1)  _____
M: That sounds interesting. What are you doing there?
W: (2) _____
M: How is the weather there?
W: It’s fine. And it’s always sunny and hot.
M: (3)_____   Can you swim?
W: No, I can’t. But my father is teaching me.
M: That’s great! (4) _____
W: Maybe two weeks.
M: (5)_____
W: Thank you.

填空题

MODEM的传输协议包括调制协议，差错控制协议和 ______ 。