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问题 多项选择题

营业人员接受客户查询时，凡由于（）的问题，应及时上报当班管理人员或业务主管部门处理，做好备案记录。

A.主观原因不能当场答复

B.客观原因不能当场答复

C.不属于本部门范围内

D.不属于当班营业员的责任

答案

参考答案：B, C

填空题

Here is my idea about how a friend is like. Firstly, 61.______a friend is someone you can share your secrets. If you 62.______tell him a secret, never will he talks about it with anybody 63.______else. Besides, a friend is always good listener when you 64.______need one. After hear your sad stories, he will say some 65.______words that is nice and warm. Still, your happiness makes 66.______him happily, too. What’s more, a good friend is willing to 67.______offer the help to which you need, or can at least give you 68.______some advices. In a word, friends are those you like and 69.______trust, and you will enjoy every minute that you spent with 70.______them.

66().
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单项选择题

教育行政复议机关做出行政复议决定的期限是

A．15天

B．30天

C．45天

D．60天
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