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问题 单项选择题

《供电营业职工文明服务行为规范》要求客户服务人员工作时应始终保持精神饱满，注意力集中，不能表现出（）。

A、厌烦状、急噪状和不满状

B、疲劳状、痛苦状和不满状

C、疲劳状、忧郁状和不满状

D、疲劳状、忧郁状和痛苦状

答案

参考答案：C

选择题

吸毒者如出现头晕、耳鸣、呕吐、涕泪“交流”、浑身打颤等难以忍受直至丧失理智等的症状，这是（　　）

A．精神病发作

B．心脏病发作

C．毒瘾发作

D．颠痫发作
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单项选择题

Object-oriented analysis （OOA） is a semiformal specification technique for the object-oriented paradigm. Object-oriented analysis consists of three steps. The first step is（）.It determines how the various results are computed by the product and presents this information in the form of a（）and associated scenarios. The second is（）, which determines the classes and their attributes, then determines the interrelationships and interaction among the classes. The last step is（）, which determines the actions performed by or to each class or subclass and presents this information in the form of（）.

The first step is（）.

A．use-case modeling

B．class modeling

C．dynamic modeling

D．behavioral modeling
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