问题 多项选择题

服务对象,女,40岁,中文本科,公务员,主动来咨询的服务对象。 服务对象:你是前几天在电视里谈生殖健康咨询的那位专家吗? 咨询师:是的,我前几天在电视台作过一个有关生殖健康咨询方面的节目。 服务对象:感觉不像!要知道你这样年轻,我就不来了。 咨询师:电视里的我,是不是感觉长得很老? 服务对象:哦!你好象年龄比我小。 咨询师:可能吧!您认为我比你小,社会阅历不深,或者说难以给你提供什么帮助。 服务对象:(不好意思)那也不是。 咨询师:我的感觉,你一定很有知识。 服务对象:哦,我学得是中文,1988年大学毕业,现在政府机关工作。 咨询师:你大学毕业比我早,对社会和人生的理解一定很深,不过从生殖健康的角度来说,也许我们会有共同关心的话题。 服务对象:其实,生殖健康、医学方面的书我也看了一些。 咨询师和服务对象就医学方面读过的书和工作方面的情况做了探讨与交流。 服务对象:看得出你读过很多书,并且很有临床经验。说真的,要是知道你比我年轻我就不来了。因为我的问题很复杂,想找一个专家帮助我。不过经过刚才的交谈,我认为还是有必要与你谈谈我的问题。 咨询师:谢谢你对我的信任。

在以上谈话中,咨询师注意的是()。

A.关系的建立

B.解决的问题

C.询问的技巧

D.谦和的态度

答案

参考答案:A, C, D

单项选择题

Generally speaking, a British is widely regarded as a quiet, shy and conservative person who is (1) only among those with whom he is acquainted. When a stranger is at present, he often seems nervous, (2) embarrassed. You have to take a commuter train any morning or evening to (3) the truth of this. Serious-looking businessmen and women sit reading their newspapers or dozing in a corner; hardly anybody talks, since to do so would be considered quite offensive. (4) , there is an unwritten but clearly understood code of behavior which, (5) broken, makes the offender immediately the object of (6) .

It has been known as a fact that a British has a (7) for the discussion of their weather and that, if given a chance, he will talk about it (8) . Some people argue that it is because the British weather seldom (9) forecast and hence becomes a source of interest and (10) to everyone. This may be so. (11) a British cannot have much (12) in the weathermen, who, after promising fine, sunny weather for the following day, are often proved wrong (13) a cloud over the Atlantic brings rainy weather to all districts! The man in the street seems to be as accurate — or as inaccurate — as the weathermen in his (14) .

Foreigners may be surprised at the number of references (15) weather that the British make to each other in the course of a single day. Very often conversational greetings are (16) by comments on the weather. "Nice day, isn’t it" "Beautiful!" may well be heard instead of "Good morning, how are you" (17) the foreigner may consider this exaggerated and comic, it is worthwhile pointing out that it could be used to his advantage. (18) he wants to start a conversation with a British but is (19) to know where to begin, he could do well to mention the state of the weather. It is a safe subject which will (20) an answer from even the most reserved of the British.

7()

A.emotion

B.fancy

C.likeness

D.judgment

单项选择题