故障管理流程包括（）；（）、故障支持和恢复处理、故障终止，另外还有故障分析定位及故障处理跟踪。
参考答案：故障监视、故障调研
Look, read and judge. 仔细看下面这幅图画，判断下面的描述是(√)否(×)正确。
( ) 1. This is a bedroom.
( ) 2. The picture is above the bed.
( ) 3. The dresser is beside the bed.
( ) 4. The slippers and the teddy bear are under the bed.
( ) 5. The closet is beside the dresser.
( ) 6. The ball is on the bed.
在色彩中，（）能给人以平淡、含蓄的感觉.
A.灰色
B.绿色
C.蓝色
D.白色
