CSI电话调研中,哪2题得分各占总分的权重为20%()
A.服务顾问的响应
B.服务顾问的正确解释
C.客户休息区的舒适性
D.交车时员工帮助
参考答案:C, D
根据汉语及首字母提示,写出单词,完成句子。
1 . What does the word "jiaozi" m____?
2. China is a country with lots of _____ (传统).
3. Why do people p____ the doors and the windows red7
4. S____ food is not good for children's teeth.
5. Your hair is too long. You need to have a _____ (理发).
6. —Does e_____ in your family get up early?
—No, only my mother does.
7. —What _____ (颜色)is your favourite?
—Yellow. I think.
8. They are lighting (点燃) _____ (焰火)to celebrate Spring Festival.
为了帮助服务对象顺利面对服务工作的结束,社会工作者需要做好以下哪些工作( )
A.预先告知服务对象
B.巩固服务对象在已经开展的服务工作中获得的改变和进步
C.与服务对象一起进一步探讨影响问题解决的因素,为服务对象结案后独立面对问题做好准备
D.鼓励服务对象表达结案时的情绪,与其一起探讨结案后的跟进服务
E.根据服务协议到时即可结束服务