问题 问答题 论述题

实施素质测评应该注意的事项。

答案

参考答案:

实施素质测评的注意事项

(1)根据已确定的胜任特征,结合企业的特点,编制用于案例分析、小组讨论以及角色扮演等题材。通常与一个工作活动对应的胜任特征数量为2-4个。

(2)在具体实施胜任特征测评的过程中,测评人员必须观察被评价者的语言、动作、表情和态度等各个方面,并详尽记录每项行为表现,用实际事例证明被评价者的行为与对应素质层级之间的联系,并由此归纳于整理出被评价者的素质特征。

(3)依据给予胜任特征的素质测评结果及相应的职位素质要求,可以开展基于胜任特征的人力资源管理工作。员工及主管可以由此来选择并规划师和企业与个人发展需要的职业生涯与成长路经。

(4)基于中国大多数组织的现实情况,员工的胜任特征测评结果不宜公开,只供员工本人择业择岗以及组织作选聘、任用、调配、绩效沟通辅导、培训等人力资源管理工作需要时使用。

阅读理解

阅读理解。

     A few days ago I asked my sons' governess (家庭女教师) Julia to come into my study. "Be seated, Julia,"

I said, "Let's settle our accounts. I guess you most likely need some money, but maybe you're too polite to

mention it. Now then, we agreed on thirty dollars a month..."

     "Forty."

     "No, thirty. I made a note of it. I always pay our governess thirty. Well, um, you've been here for two

months, so..."

     "Two months and five days." Exactly two months. I made a special note of it. That means you have sixty

dollars coming to you. Take nine Sundays off... you know you didn't work with Tom on Sundays, you only

took walks. And three holidays..." Julia was biting her fingernail nervously, her face red, but, not a word.

     "Three holidays, therefore take twelve dollars off your pay. Four days Tom was sick and there were no

lessons, as you were occupied only with Dick. Three days you had a toothache and my wife gave you

permission not to work after lunch. Twelve and seven makes nineteen. Take nineteen off... that 1eaves, hmm...

forty-one dollars. Correct?"

     Julia's left eye reddened with tears welling up. Her chin trembled, and she coughed nervously and blew her

nose, but still not a word.

     "Around New Year's Day you broke a teacup and a saucer; take two dollars off your pay. The cup cost

more, because it was a treasure of the family, but forget it. When didn't I take a loss! Then, due to your

neglect (疏忽), Tom climbed a tree and tore his jacket; take away ten. Also due to your carelessness the maid

stole Dick's shoes. You ought to watch everything! You get paid for it. So, that means five more dollars off.

The tenth of January I gave you ten dollars".

     "You didn't." sobbed Julia.

     "But I made a note of it."

     "Well... if you say so."

     "Take twenty-seven from forty-one, and that leaves fourteen."

     Both her eyes were filled with tears. Beads of sweat stood on the thin pretty little nose. Poor girl!

     "Only once was I given any money," she whispered, her voice trembling, "and that was by your wife.

Three dollars, nothing more."

     "Real1y? You see now, and I didn't know that! Take three from fourteen and it leaves eleven. Here's your

money, my dear. Three, three, three, one and one. Here it is!"

     I handed her eleven dollars. She took them and pocketed them.

     "Merci (Thanks)," she whispered.

     I jumped to my feet and started pacing the floor. I was overcome with anger. "For what, this merci"? I

asked.

     "For the money".

     "But you know I've cheated you-robbed you! I have actually stolen from you! Why this 'merci'?"

     "In my other places they didn't give me anything at all."

     "They didn't give you anything? No wonder! I played a little joke on you, a cruel lesson, just to teach you…I'm going to give you all the eighty dollars! Here they are in the envelope all ready for you…Is it really possible

to be so spineless (懦弱)? Why didn't you protest? Why were you silent? Is it possible in this world to be

without teeth and laws (爪)-to be such a fool?"

     Embarrassed, she smiled. And I could read her expression, "It is possible".

     I asked her pardon for the cruel lesson and, to her great surprise, gave her the eighty dollars. She

murmured her little "merci" several times and went out. I looked at her and thought, "How easy it is to crush

the weak in this World!"

1. While talking to Julia, the writer expected _____ from her. [ ]

A. a protest

B. gratitude

C. obedience

D. an explanation

2. What shocked the writer was Julia's _____. [ ]

A. nervousness in front of her boss

B. acceptance of injustice

C. shyness when talking about money

D. reluctance to express herself

3. The writer said, "Is it possible in this world to be without teeth and claws (爪)一to be such a fool?" He was

     actually telling the governess _____. [ ]

A. to be more aggressive

B. to be more careful in her work

C. to protect her right

D. to live independently

4. From the story, we can know that Julia's employer was _____.[ ]

A. greedy but honest

B. ill tempered but warm-hearted

C. strict but forgiving

D. none of the above

多项选择题