问题 单项选择题

CRM系统客户数据库里面的资料包括顾客的基本资料、联络途径、过往的消费记录、()、订房渠道、特别服务、个人喜好和取消预定的记录、投诉和处理记录、积累消费积分、奖励记录、忠诚度评估等等。

A.每次入住离店的日期时间、酒店名称、房间类型

B.每次入住离店的日期时间、房间类型、信用评估

C.每次入住离店的日期时间、外貌穿着、酒店名称

答案

参考答案:A

选择题
写作题

写作

        假设你是李华,在一个礼品网站为你的姐姐订购了一份生日礼物。礼物是一个标有姓名、生日及祝福语的有卡通动物形象的粉色杯子。收到礼物后你和姐姐都很满意。请给你的英国笔友Johnson发一封邮件,内容包括以下要点:

1.描述网购的礼物; 2.介绍网上支付及配送情况; 3.谈谈你对网上购物的看法。

注意:

1.词数120--150左右;开头和结尾已给出,不计入总词数;

2.可适当增加细节,以使行文连贯。      

3.支付宝安全控件 Alipay Security Control

Dear Johnson,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

I’m looking forward to your early reply.

                                                                                                                                      Yours sincerely, 

                                                                                                                                      Li Hua