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问题 单项选择题

在与顾客进行的服务评审中通常不讨论下列哪个事项？（）

A、对变更服务的授权

B、修订服务级别协议

C、需要采取的纠正措施

D、顾客对服务的满意度

答案

参考答案：A

选择题
已知常温、常压下，饱和CO2溶液的pH为3.9，则可推断用已知浓度的盐酸滴定未知浓度的NaHCO3溶液时，应选用的指示剂及滴定终点的颜色变化是（　　）

A．石蕊、由蓝变红

B．酚酞、红色褪去

C．甲基橙，由橙变黄

D．甲基橙、由黄变橙
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单项选择题

You are the project manager of a large software development project．There is a conflict between two module leads on where the changes have to be made．You intervene and tell them the importance of getting the project on time and ask them to find a solution which is acceptable to both of them．Which conflict resolution technique are you using here ？（）

A．Confronting

B．Compromising

C．Smoothing

D．Forcing
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