问题 问答题 论述题

群众 * * ,找领导闹事等。

答案

参考答案:

第一,热情接待,倒水请坐等,通过礼貌的言行,稳定对方情绪。

第二,认真倾听,仔细记录。很多人发泄完了,就没事了。

第三,符合政策的,按照程序协调办理,不符合政策的耐心宣传解释。

第四,及时汇报领导,请示解决办法,或请求支援。

阅读理解

Mr Ling lives in China. He worked in a factory and last year he retired. His wife died five years ago and his son works in Japan. He always has sports and he is in good health.

One day his son called him and asked him to have a journey to Tokyo. He was very happy. He was afraid to travel by plane and took the ship.

On the first morning on the ship Mr Ling met an Englishman at table. The man said to him, “Good morning!” He thought the Englishman told his name to him. So he stood up and said, “Ling Bing!” And it was repeated a few mornings and Mr Ling told a teacher about it. Hearing him, the teacher began to laugh and said, “He says hello to you in the morning.”

The next morning, when Mr Ling met the Englishman, he said, “Good morning!” And the Englishman stood up and said, “Ling Bing, sir.”

小题1: Mr Ling stays at home ______________.

A.with his wife

B.with his son

C.with his daughter

D.by himself小题2:Mr Ling went to Japan by ship because ______________.

A.he thought it was safer

B.he wanted to have sports on the ship

C.he had little money to take a plane

D.he had enough time to do so小题3:The old man told his name to the Englishman because ________.

A.he hoped to make friends with him.

B.he wanted to say hello to him, too.

C.he wanted him to teach him English

D.he thought “Good morning” was his name小题4:Which of the following is right?

A.Mr Ling began to study English on the ship.

B.The Englishman thought “Ling Bing” meant “Good morning” in Chinese

C.The Englishman learned much Chinese on the ship.

D.The old woman began to teach Mr Ling English.

填空题