问题
问答题 简答题
一个基本的CRM系统必须由哪些功能组成？
答案
参考答案：
（1）动态的、整合的客户数据管理和查询系统；
（2）基于数据库支持的客户关系格式或结构系统；
（3）基于数据库支持的忠诚客户识别系统；
（4）基于数据库支持的客户流失警示系统；
（5）基于数据库支持的客户购买行为参考系统。
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一个基本的CRM系统必须由哪些功能组成？
参考答案：
（1）动态的、整合的客户数据管理和查询系统；
（2）基于数据库支持的客户关系格式或结构系统；
（3）基于数据库支持的忠诚客户识别系统；
（4）基于数据库支持的客户流失警示系统；
（5）基于数据库支持的客户购买行为参考系统。
I am going to have a party tomorrow night. I told my mother that she needn’t do 42 for me. My friend Jane is coming, too. She would like to help me, 43 she can’t. Because she has a piano lesson in the morning and in the afternoon she has to babysit her sister. So I will do everything by myself. I try to make 44 party nice. I sent invitation to my friends 45 . Now I am thinking about what I need to do tomorrow. Yes! I have to clean the room and do some shopping. I am going 46 some food, drinks and some fruit in the supermarket. I am going to make a shopping list 47 I go. I also have to decorate（装饰）the room. I need to do so many things, so I 48 see the movie “Da Vinci Code” after lunch. A terrible thing! The party begins 49 8 pm, so I must have my dinner 50 . I am tired after I finish 51 so many things and after dinner I can have a short rest.
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