《Z理论》一书是四本企业文化代表作之一，其作者是（）
A、罗伯特•沃特曼
B、特伦斯•迪尔
C、埃德加•沙因
D、威廉•大内
参考答案：D
公司叫你去一个客户咨询投诉部门，你发现这部门有几年前客户投诉的信没去处理，你该怎么办
A great many women were ________ by the advertisement that they could lose weight by wearing the
slim dress. [ ]
A. taken on
B. taken up
C. taken in
D. taken off
