问题 阅读理解

Biggie Burger, a new fast-food restaurant, will soon be opened in the town. A large group of kids and parents were holding signs shouting outside it yesterday. They were there because they didn’t want the restaurant to open. Never!

“This kind of food is really bad for us!” said Diana, “It’s high in salt, fat, and sugar. it’s unhealthy and we are going to say ‘no’ to it!”

“Our town has been a quiet place. Restaurants like these bring people and also a lot of trouble to this area,” said Barbara. “And I’m afraid they will take business away from our local restaurants.”

Other local people don’t agree. The officials(官员) believe that Biggie Burger will bring in huge amounts of money to help improve the town. And 17-year-old Sandy can’t wait for Biggie Burger to open.” I love their hamburgers and fried chicken wings! And I can get a job there.”

Sandy’s dad, a cleaner, agrees, “Biggie Burger’s prices are just right for a family like ours.”

Michael, who owns a toy shop next door to Biggie Burger, is excited, too. “Maybe people who come for a Biggie Burger will spend a few minutes in my store and pick up something.”

The town will hold a meeting on Thursday to hear sides. Everyone is welcome to take part in it. Come and give your opinion!

根据短文内容,判断下列句子正误。正确的用“A”表示,不正确的用“B”表示。

小题1:Biggie Burger was opened yesterday and many people were there.

小题2:Diana thinks that the food in Biggie Burger is too expensive.

小题3:Barbara is afraid that fewer people will come to the local restaurants.

小题4:Sandy and Michael welcome the opening of Biggie Burger.

小题5:The town doesn’t care about people’s opinions when making a decision.

答案

小题1:B

小题2:B

小题3:A

小题4:A

小题5:B

小题1:细节理解题,根据文中语句“Biggie Burger, a new fast-food restaurant, will soon be opened in the town. A large group of kids and parents were holding signs shouting outside it yesterday.”理解可知。

小题2:细节理解题,根据文中语句““This kind of food is really bad for us!” said Diana, “It’s high in salt, fat, and sugar. it’s unhealthy and we are going to say ‘no’ to it!””理解可知。

小题3:细节理解题,根据文中语句“said Barbara. “And I’m afraid they will take business away from our local restaurants.””理解可知。

小题4:细节理解题,根据文中语句“Sandy’s dad, a cleaner, agrees, “Biggie Burger’s prices are just right for a family like ours.”

Michael, who owns a toy shop next door to Biggie Burger, is excited, too. “Maybe people who come for a Biggie Burger will spend a few minutes in my store and pick up something.”理解可知。

小题5:细节理解题,根据文中语句“The town will hold a meeting on Thursday to hear sides. Everyone is welcome to take part in it. Come and give your opinion!

”理解可知。

选择题
阅读理解
任务型读写
请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词.
注意:每个空格只填1 个单词.
     Customer service refers to the way that companies behave towards their customers. It's the quality of
service that determines whether the customer remains with the company. However, many a time
organizations don't focus on customer relationship management, and that's what makes customers angry,
which is one of the reasons why companies lose their customers. So customer service is vital and you
should know how to improve it.
     First of all, you need to realize how important the customers are. It's they who are the boss, and it's
because of them that you get your pay checks. So do take your customers seriously.
      Finding out the needs of the customers is another important customer service tip. You need to ask the
customers the right kind of questions and think of the possible solutions which you can provide.Understand
how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want.
     Making customers feel they are important is an excellent way to serve them better. Treat customers as
individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
     In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if
there is anything else you can do for them.  End the call with a "thank you". If customers are angry, let
them express their anger completely. Never interrupt or start speaking until they've finished. Once they've
finished speaking, try to calm them down by apologizing.
     In a word, always remember that if the customers remain happy, you'll be in business.
TitleHow to 1.________ customer service
The meaning 
of customer 
serviceThe way companies behave towards their customers.
The 2.____ of customer The quality of service determines whether companies can 3.________their customers. For example, bad service can result in 4.________ customers.

service
Tips
Take your customers seriously because they are your boss and the source of your income.
Recognize the needs of the customers.
◇Ask the customers the right kind of questions and offer 5.________to their problems.

◇Understand customers'6.________from a particular situation, their body language, tone of voice and words.

◇Never 7.________ that you know the customer's needs.

Make customers feel they are important and treat them as individuals by using their first name and praising them 8.________.

Other small skills:
◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you".

◇Don't 9.________ the customer when he is speaking angrily.

◇Calm the customer down by making an 10.________ after he finishes speaking.