问题 问答题 案例分析题

王牌股份有限公司的培训经理武刚遇到一个问题:公司的一个老销售代表王港拒绝参加公司的销售培训。之前,公司发现在一些重要地区的销量和顾客满意度都有所下滑,武刚受命从一个销售培训机构聘请了一位专家为公司的销售代表举办一个为期5天的销售研讨会,想通过案例研究、游戏、角色扮演等手段提高销售代表们的销售技巧。但是,王港却公开宣称不参加该培训。他告诉武刚,他是公司里最能干的销售代表之一,并不需要离开销售区域来参加这种销售技巧培训,因为这会使得他的销售收入下降。不得不承认,王港是公司里最为成功的销售代表之一。从一个一般的学校毕业后,他便加入了公司,曾连续五年获得公司的"年度最佳销售代表奖"。但是,许多销售代表私下里向公司反映说王港的团队合作精神不好。

你认为武刚该如何处理这件事情?

答案

参考答案:

武刚应该一方面以身作则,帮助王港认识到团队合作的重要性以及销售培训的重要性,另一方面,武刚还应该为王港缺乏团队精神的事向其他员工解释,争取缓和销售团队的内部矛盾。

武刚还应该仔细研究一下目前的销售政策以及王港销售绩效的真实性,对王港以往的成绩进行分析,看一下是否需要改变目前的销售政策。

完形填空
完形填空。
    In the United States, Monday is the beginning of the workweek (工作周). It is the day most Americans
like (1) _____. And it is certain that the day they like most is Saturday. Saturday is the (2) _____ of the
workweek, and it is the beginning of the weekend. Life is (3) _____ at weekends. Most Americans take care
of their houses, cars or gardens. They (4) _____ the feeling that time seems to move more slowly. The
workweek is for things you have to do, but the (5) _____ is for things you want to do. Some people may get
in a car and go for a (6) _____ in the country. They like to take part in outdoor activities. They (7) _____ go
to a public eating or a film on Saturday night. The (8) _____ of weekends is a recent invention (近期的发明).
In the 1879s, rich people began to speak of (9) _____ weekends in the country visiting friends. For most
people, however, the workday was six days (10) _____.
( )1. A. most    
( )2. A. end    
( )3. A. terrible
( )4. A. hate    
( )5. A. weekend 
( )6. A. walk    
( )7. A. must    
( )8. A. day    
( )9. A. costing 
( )10. A. long    
B. least   
B. beginning
B. hard     
B. enjoy   
B. weekday    
B. dance   
B. should   
B. idea     
B. spending 
B. short   
C. more    
C. middle  
C. different
C. remember 
C. week    
C. drive  
C. need    
C. programme
C. paying  
C. early  
D. less        
D. starting      
D. same      
D. forget      
D. workweek                       
D. run       
D. might         
D. knowledge 
D. taking        
D. late      
单项选择题 A1/A2型题