问题 单项选择题 A1/A2型题

下列不属于质量管理基本原则的是()。

A.以顾客为关注焦点

B.全员参与

C.过程方法

D.持续改进

E.利益最大化

答案

参考答案:E

解析:ISO9000族标准中总结了八项质量管理基本原则,包括以顾客为关注焦点、领导作用、全员参与、过程方法、管理的系统方法、持续改进、基于事实的决策方法、互利的供方关系。控制成本、提高效益是组织应该重点关注的内容之一,但应是在互利的供方关系基础上,增强供需双方创造价值的能力,而不是单方追求利益最大化。

单项选择题
阅读理解

阅读理解。

     One day Mrs. Perry said to her husband, "Jack, there is a meeting of our ladies' club at Mrs. Young's

house at lunch time today. And I want to go to it. I'll leave you some food for your lunch. Is that all right?"

     "Oh, yes," her husband answered, "that's quite all right. What are you going to leave for my lunch?"

     "This tin of fish." Mrs. Perry said. "And there are some cold boiled potatoes and some beans here, too."

     "Good," Mr. Perry answered. "I'll have a good lunch."

     So Mrs. Perry went to her meeting. All the ladies had lunch at Mrs. Young's house, and at three o'clock

she came home.

     "Was your fish nice?" asked she. 

     "Yes, but my feet are hurting," he answered.

     "Why are they hurting?"

     "Well, the words on the tin were Open the tin and stand in hot water for five minutes."

1. Mrs. Perry went to the meeting because _____. [ ]

A. she had something to do with the ladies' club

B. she was a member of the ladies' club

C. she wanted to join the club

D. she was a friend of Mrs. Young's

2. Mrs. Perry left home some food for Jack's lunch because _____. [ ]

A. she didn't cooking

B. Jack knew nothing about cooking

C. she wanted Jack to have a good time

D. she wanted to go to the meeting very much

3. Which of the following is not true? [ ]

A. Mrs. Perry arrived at Mrs. Young's before lunch

B. Mr. Perry had a good lunch

C. Mrs. Perry wanted to test her husband

D. Mr. Perry liked fish

4. Jack had his feet hurt _____. [ ]

A. when he was opening the tin

B. when he was helping himself to the fish

C. before he opened the tin

D. after he opened the tin

5. "Open the tin and stand in hot water for five minutes" means _____. [ ]

A. you should open the tin and stand in hot water for 5 minutes

B. you should open the tin but not stand in hot water for 5 minutes

C. you should not open the tin but stand in hot water for 5 minutes

D. you should open the tin and let it stand in hot water for 5 minutes