问题 单项选择题

ITSS通用要求当中提出的能力管理,是指()

A、负责确保IT服务和基础架构的容量能够经济有效的方式达到约定的能力和绩效需求。特别是考虑满足当前和未来业务的能力和绩效

B、服务提供方应当具备充足的人员、财力、以及技术研发等能力,并对其进行有效管理以保证组织的竞争力

C、组织当中的人员应当具备专业ITSS流程能力,并胜任本职工作

D、供方具备向客户提供满足客户需求的运维服务的各项要求,如专业的服务人员团队和技术储备、完整的服务保障体系、以及规范的服务管理过程

答案

参考答案:D

单项选择题 A1/A2型题
单项选择题

Robert Moody, 52, is an experienced police officer. Much of his work involves dealing with (16) and gang (团伙)problems in the schools of his community. Knowing that many kids often (17) trouble, he decided to do something about it. So in 1991 he began to invite small groups of kids to go fishing with him on his day (18) .

Those fun trips had a(n) (19) impact. A chance encounter in 2000 proved that. One day, (20) working security at a school basketball game, Moody noticed two young guys (21) . He sensed trouble between them. (22) one of them headed toward Moody and gave him a hug. "I (23) you. You took me (24) when I was in fifth grade. That was one of the (25) days of my life. "

Deeply touched by the boy’ s word, Moody decided to create a foundation (基金会)that (26) teenagers to the basics of fishing in camping programs. "As a policeman, I saw (27) there was violence, drugs were always behind it. They have a damaging (28) on the kids," says Moody.

By turning kids on to fishing, he (29) to present an alternative way of life, "When you’ re sitting there waiting for a (30) ," he says, "you can’t help but talk to each other, and such (31) can be pretty deep. "

"Talking about drugs helped prepare me for the peer(同龄人)pressures in high school," says Michelle, 17, who (32) the first program. "And I was able to help my little brother (33) drugs. "

Moody faces (34) in three years, when he hopes to run the foundation full-time. "I’ m living a happy life and I have a responsibility to my (35) to give back," Moody says. "If I teach a kid to

fish today, he can teach his brother to fish tomorrow. \

34().

A. unemployment

B. challenge

C. competition

D. retirement