物流客户满意度测评包括了（）、（）、（）、（）四个程序。
参考答案：进行客户满意度调查；进行客户满意度分析；实施改进方案落实改进措施；确认改进效果。
Which of the following signs and symptoms is classic for a patient with rheumatoid arthritis
A. Joint swelling, joint stiffness in the morning, and bilateral joint involvement.B. Crepitus, development of Heberden’s nodes, and anemia.C. Pain on weight-bearing, rash, and low-grade fever.D. Fatigue, leukopenia, and joint pain.
既能清热凉血，又能养阴生津的药物是（）
A.知母
B.赤芍
C.生地黄
D.芦根
E.天花粉
