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问题 单项选择题

在保管箱业务中，当消费者未按合同规定支付相关费用时，银行有权拒绝提供（），并收取一定的（）。

A.开箱服务；押金

B.开箱服务；滞纳金

C.保管服务；保证金

D.保管服务；开箱费

答案

参考答案：B

听力题

Ⅴ单词拼写

76..As he has no opportunity to achieve his a________, he intends to leave from the company.

77.. When something can help people or improve their lives, we say it is ________ (有益的) to people.

78.. I’m interested in the classical ___________(文学) of France.

79.. I offer you my hearty c______________ on your success.

80.. They  will __________（宣布）  the results of the election soon.

81.. Tom and Jane want to get d__________ .That means they intend to end their marriage.

82..To his ______________ (满意), he passed the examination.

83..His strength was s__________ to death.

84.. The clouds were r______________  in the lake. Didn’t you see them?

85..The sailor had to a___________ the sinking ship.
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多项选择题

银行业从业人员在遇到客户投诉时，需遵循以下原则：（）

A.坚持客户至上原则，不轻慢任何投诉与建议，即使投诉与建议难以成立

B.对明显的交易处理上的错误，应在遵循交易处理原则的基础上，及时采取补救措施

C.如果投诉反馈时限内无法拿出最终处理意见，应告知客户

D.如所在机构有明确的投诉反馈时限，应在不超过该时限内答复客户

E.如所在机构没有明确的投诉反馈时限，应向客户口头承诺时限及反馈
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