景点讲解员服务规程一般包括哪些步骤？（）
A.服务准备
B.导游讲解服务
C.送别服务
D.环保意识讲解服务
参考答案：A, B, C
_____ our money, but we were nearly killed. [ ]
A. Not only we lost
B. Not only did We lose
C. We not only had lost
D. Not only we had lost
呃逆的病位在（）
A.食管
B.膈
C.胃
D.脾
E.肝
