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问题 问答题 简答题

重要客人到店前，怎么办？

答案

参考答案：

了解重要客人情况（姓名、性别、身份、国籍抵离时间、入住天数和同行人员等）；

对客房进行大清理并按贵宾接待标准配备相应物品；

对客房安全设备进行全面检查；

在写字台上摆上相应等级鲜花；

在台几摆上总经理名片和致意品。

简答题

材料一：与传统购物方式相比较，省时、便捷的网络购物正日益得到消费者的青睐。但网购也存在不易辨别商品真伪、个人信息泄露等问题。

材料二：见右图。

材料三：2013年10月25日，全国人大常委会审议通过了新修改的《消费者权益保护法》，新消保法“与时俱进”地新增了个人信息保密条款，明确了网络购物“无理由退货制度”，赋予网购消费者“后悔权”。这是该法实施20年来的首次修改。

阅读材料，回答下列问题：

(1)从材料一、二中你可以概括出哪些信息?（1分）

(2)材料三体现了法律的哪一特征？新增个人信息保密条款有利于保护公民的什么权利?（2分）

(3)新消保法的颁布和实施有什么重要的意义？（2分）
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单项选择题

During recent years we have heard much about "race": how this race does certain things and that race believes certain things and so on. Yet, the (51) phenomenon of race consists of few surface indications.

We judge race usually from the coloring of the skin: a white race, a brown race, a yellow race and a black race. But (52) you were to remove the skin you could not tell anything about the race to which the individual belonged. There is nothing in physical structure, the brain or the internal organs to (53) a difference.

There are four types of blood. All types are found in every race, and no type is distinct to any race. Human brains are the (54) . No scientists could examine a brain and tell you the race to which the individual belonged. Brains will (55) in size, but this occurs within every race. (56) does size have anything to do with intelligence. The largest brain ever examined belonged to a person of weak (57) . On the other hand, some of our most distinguished people have had (58) brains.

Mental tests which are reasonably (59) show no differences in intelligence between races. High and low test results both can be recorded by different members of any race. (60) equal educational advantages, there will be no difference in average standings, either on account of race or geographical location.

53().

A.display 

B.indicate 

C.demonstrate 

D.appear
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