Dear Sir or Madam,

I’m writing to express my complaint about the service of Cloud Travel Agency.

A few days ago, I joined a three-day trip to Changbai Mountain with this travel agency. I found a few differences between their ads and action.

As they say, they provide a large air-conditioned bus, but we only rode in a shabby bus without any air-conditioner. Yes, they served us lunch, but the food tasted terrible, some even with sand. We didn’t enjoy any kind of shower; we only bathed in cold water. As for sightseeing, the guides led us to several expensive souvenir shops, which wasted us much time. As a result, two scenery spots were left unseen in the end.

We do hope something can be done to prevent such things happening again.

Regards,

Li Hua

题目分析：考查应用文中的书信的写作。根据下面广告中箭头所指内容对其不实之处向消费者协会写一封投诉信。要点是以该旅行社的广告呈现出来的，动笔前要好好审题，仔细的阅读旅行社的广告会发现有4点和实际不符合，要把要点说明清楚，审题时注意本文使用一般过去式，描述要点时要运用合适的语法规则和词汇把各要点都准确表述出。难点在于选择词汇和句型，可以灵活运用省略句，倒装句和强调句型准确表述。As they say, they provide a large air-conditioned bus, but we only rode in a shabby bus without any air-conditioner.和As for sightseeing, the guides led us to several expensive souvenir shops, which wasted us much time.这两句话写得都很好。

点评：考查应用文关键在于审题，全面包括要点。同时注意谋篇布局的顺序，还有运用合适的连接词连接全文，同时选择高级的词汇和语法项目让文章更有文采。