Guided Writing:

Editor,

     I am writing this letter to mirror some problems I run into recently and hope that the service industry

will be a little improved.

     This weekend I got an English-English dictionary in a bookstore near my school for its cover is well

designed. But when I went home and turned the page, I found that the several pages of the dictionary had

been cracked and damaged. What is the matter, the misprints spread everywhere in the dictionary and

seriously disturbed my comprehension. With such damage and misprints to the dictionary, I went back to

the bookstore to ask for a change. But to my great surprise, the assistant of the bookstore refused my

request and even denied admitting the poor quality of the dictionary.

     It goes without saying that today's market-oriented economy calls for much higher standard for service

industry. However, many of the commercials fail to meet this standard and the quality of the staff needs to

be improved. It's obvious that the poor quality of the businessmen in the service industry will not only deeply

discourage customers but also block the development of the economy. As a result, with much hope for your

newspaper to remind the service industry of attaching more importance to the service promotion, I write to

you.

     With best regards!

                                                                                                                               Yours sincerely, 

                                                                                                                               John Hans